Privacy Policy

What are cookies and how do we use them?

Cookies are small text files that are stored on your device when you visit a website. Their purpose is to improve the functionality of the site and the user experience.

We use the following types of cookies on our website:

• Necessary cookies:These cookies are necessary for the functioning of the website and the protection of the User, such as fraud prevention, etc. and they cannot be turned off in our systems.
• Functional cookies: Functional cookies allow a website to remember information such as your preferred language or similar.
• Analytical cookies: Cookies set by Google Analytics 4 (GA4) help us analyze site traffic and allow us to understand how users use our site.

Third parties: Our site may contain links to third-party platforms, such as Facebook, Instagram, YouTube, Gradska Plinara Zagreb, Vaillant, GSKZ, etc. Please note that we have no control over the cookies set by these platforms. We recommend that you read their privacy policies for more information.

Types of cookies we use?

• Necessary cookies: These cookies are essential for the functioning of the website and the protection of users (e.g. fraud prevention) and cannot be switched off in our systems.
• Functional cookies: They allow a website to remember information such as your preferred language, etc.
• Analytics cookies: They allow us to measure and improve the content of our site for your best user experience.

What information do we collect?

When you visit, use, or navigate our sites, we automatically collect certain information. This information does not reveal your personal information (e.g. name or contact details), but may include:

• Information about the devices and their settings (IP address, browser, operating system).
• Language settings, referring page URL, country, location.
• Information on how and when you use our system.

This information is primarily necessary to enable the correct execution of all functionalities of our website and for internal analytics and reporting purposes.

We collect data using cookies and similar technologies.

We may also collect information from other sources such as public databases, marketing partners, and other external services. Examples of such information include social media profiles.

We collect the following types of data:

• Contact details: Your name and surname, e-mail, address, phone number.
• Interaction data:Data about your visits to our website through tools such as Google Analytics.
• Service-related data: Information you provide when booking and/or arranging services

Your data is used exclusively for the provision of services, communication related to reservations, appointments and improving our business.

How do we use your information?

Except as described in this policy, we do not share, sell, rent or trade your information

All information collected through our website is used for the following purposes:

• Site protection – for example, to detect and prevent fraud.
• Enforcing our terms and policies.
• Responding to legal requests.
• Analytics – data analysis, identifying usage trends, evaluating and improving the site, products, services and your user experience.

Specifically, we may process your data or share it in the following situations:

• Third-Party Service Providers. We may share information with service providers, contractors, or agents who perform services for us or on our behalf and who need access to the information to do that work.

  example: data analysis, email services, customer support and marketing. We may allow certain third parties to use tracking technologies on our site to collect information about your interaction with the site. This information may be used to analyze and aggregate data to determine the popularity of certain content and to better understand user activity on the site.

• Business Transfers – We may share or transfer your information in the event of a merger, sale, financing, or acquisition of part or all of our business.

Will your information be shared with anyone?

We may process or share your information under the following legal bases:

• consent: Your data is used with specific consent.
• Legitimate interests: When necessary for the pursuit of legitimate business interests.
• Contractual purposes: When necessary to fulfill contractual obligations.
• Legal Needs: When legally required (e.g., court requests).
• Vital interests: When necessary to protect persons or prevent illegal activities.

What is our position on external services?

Our pages may contain links to external services (e.g. Facebook, Instagram, YouTube). We cannot guarantee the security and privacy of the data you provide to these services. These services have their own privacy policies and security measures that are not covered by this policy.

How long do we keep your information?

We retain your personal information only for as long as necessary for the purposes set out in this privacy policy, unless legally required for a longer period. When we do not have a legitimate business need to process your data, we will certainly delete or anonymize it.

How do we protect your information?

Your data security is essential to us. We take the following measures to protect your data:

• All data is stored on secure servers with limited access.
• We use encryption to protect your data in transit.
• Access to personal data is limited only to authorized persons who have been trained to handle such information.

The security of your personal information is important to us, but please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use best practices and commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. The transmission of your information to and from our site is at your own risk. We recommend using secure connections.

Do we collect data from minors?

We do not collect information from anyone under the age of 13. If you are a parent or guardian and are aware that we have collected information from a minor, please contact us to take steps to delete it.

What are your privacy rights?

You have the right to:

• Access and obtain a copy of your personal data.
• Request modification or deletion of data.
• Restrict data processing.
• Submit an objection to the processing of data.

If you wish to exercise your rights, please contact us at the email address below

Please note that we may need to verify your identity before processing your request, which may require additional personal information from you. In certain circumstances, we may refuse or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law.

Changes to Privacy Policy

We may revise this privacy policy from time to time. The new version will be marked with the "Last Updated" date. We recommend that you check this page regularly to stay informed.